Shipping & Returns
Shipping Policy
Return & Refund Policy
Thank you for shopping with us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have [14/30] days from the date you received your item to request a return.
To be eligible for a return, your item must be:
• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase (receipt or order confirmation)
Non-returnable items
Certain items cannot be returned, including:
• Gift cards
• Downloadable digital products
• Personalized or custom-made items
• Perishable goods (if applicable)
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment within [5–10] business days.
Please note:
• Shipping costs are non-refundable
• You will be responsible for paying your own shipping costs for returning your item
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [your email].
Shipping returns
Please send your returned items to:
[Your return address]
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact us
If you have any questions about our Return & Refund Policy, please contact us:
• Email: palmelarecords@gmail.com
Return & Exchange Policy
Return & Refund Policy
Last updated: [Insert Date]
Thank you for shopping with us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have [14/30] days from the date you received your item to request a return.
To be eligible for a return, your item must be:
• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase (receipt or order confirmation)
Non-returnable items
Certain items cannot be returned, including:
• Gift cards
• Downloadable digital products
• Personalized or custom-made items
• Perishable goods (if applicable)
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment within [5–10] business days.
Please note:
• Shipping costs are non-refundable
• You will be responsible for paying your own shipping costs for returning your item
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [your email].
Shipping returns
Please send your returned items to:
[Your return address]
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact us
If you have any questions about our Return & Refund Policy, please contact us:
• Email: palmelarecords@gmail.com